Frequently Asked Questions

To track your order, visit track.lumedeo.com or click here

If you need help with a Return, click here to submit a return request

Even though Lume is a personal care product, we are always glad to honor our return policy. We allow customers to return their Lume products within 60 days of purchase for a refund minus return shipping. *For orders that include a boxed sampler pack of multiple mini items, please note that all mini products must be returned to be eligible for a refund.

If you'd like to proceed with a return, please click here to submit a return request. Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.

To submit a return request, you’ll need the following information:

Order Number - Your Order Number can be found in your order confirmation email and starts with an S.

Email Address - You’ll need to provide the email that was used to place your Lume order.

We take your data security very seriously, and we do not store any of your credit card or payment information on our website or on our servers. Our payment processor is Shopify, which meets all 6 categories of PCI standards.  

Many brands you are familiar with also use Shopify for payments.  Through Shopify, we accept credit cards, Paypal, Apple Pay, Google Pay, and more.  Basically, with Shopify, you can trust that your data is safe.

Read the Shopify Payment Security Tech details.

Although Lume is a personal care item, we allow customers to return their products within 60 days of purchase for a refund minus return shipping.

Click here to request a return or send an email to [email protected].

For more detailed information about shipping and returns, read our full return policy here.

To view your order history, you'll need an account on LumeDeodorant.com.  The process takes less than a minute: Register for an account here.

To track your order, visit track.lumedeo.com or click here

Odor most often happens as a result of bodily fluids coming into contact with external bacteria commonly found in your GI tract. I have proven that the odor that occurs is the exact same odor women experience with more common types of vaginal infections – but most of the time it is NOT an infection.

If you have concerns below the belt despite using Lume externally for a few days, you should see your doctor:

-A change in discharge from clear, white or pale yellow to a green, grey or dark yellow may indicate a vaginal or internal infection.

-Persistent itching

-Pain, fever or burning when you urinate

-Discharge texture can change throughout your cycle and life, too. Normal vaginal discharge may be thicker like a paste, clear and thin or thicker like an egg white, sticky or stretchy. If discharge becomes foamy or chunky like cottage cheese, you need to get it checked out.

Lume is a great product to use in conjunction with treatments you may receive for bacterial vaginosis or other vaginal infections.

Lume is not intended to diagnose or treat any medical conditions and should not be used on broken or irritated skin.

Lume is for external use only. A few applications a week are all you need for areas other than your underarms. You will be shocked by how well Lume works!

Vulva application – Working from front to back (never work from back to front due to increased risk for urinary tract infections), apply to the clitoral hood, labia majora (do not apply inside the vagina or around the urethra), continue back further to the perineum (the space between the rectum and vaginal opening) and sweeping up between the butt cheeks to the tailbone.

Penis application – Apply around the base of the penis and between the folds of the legs, work back to the space between the scrotum and rectum, sweeping back between the butt cheeks and up to the tailbone.

You can also apply Lume under breasts, in tummy folds, behind ears, or anywhere else you have external odor and wish you didn't.

Don’t forget to wash your hands!

Every body is different and may require more or less each day. Since Lume has been clinically-proven to provide 72-hour odor control, you may find you can go longer than a day without re-applying.

The typical usage for underarms is a trace amount from the propel cream stick or a small pea-sized amount from the tube. Everywhere else on our bodies needs just a trace amount to do the trick.

Using a pea-sized amount on both your underarms, you can get 150 applications from a tube, 110 from a propel stick, and 37 from a mini tube! For private parts it’s even more depending on how many places you apply. 

Unlike other deodorants, you’ll discover that with regular use (after one to two weeks), it will become unnecessary to apply Lume every day – using less product, less often means it becomes more of a lifestyle with Lume.

Our Unscented Lume does not contain any essential oils or added fragrance to cover up the scent of the raw ingredients, making it perfect for those who like to smell like nothing at all. 

Our other dynamic scents contain blends of essential oils and naturally derived skin safe botanicals. All of our ingredients are phthalate-free and we entrust Orchidia with all of our aromatic sourcing.

Lume Deodorant does not contain aluminum, so we are NOT an antiperspirant. Sweating is natural and necessary but it doesn’t have to lead to odor. While Lume does contain ingredients that help to reduce wetness on your skin, it does not block sweating. You will notice that over time your wetness without odor bothers you less and the long-lasting odor protection is of greatest value.

Shannon Klingman, M.D., is a board-certified OB/GYN who discovered that doctors all-too-frequently over-treat women complaining of odor with unnecessary intravaginal antibiotics. Dr. Klingman patented her formula and now empowers women with information to discreetly manage any odor concerns at home.

As a medical resident. Dr. Klingman began treating patients complaining of odor and looking for a solution. So, she gave them one, usually in the form of an antibiotic they didn’t truly need. Some did, most didn’t, and she moved on to the next patient and didn’t think about it again. But she actually did. A lot! She discovered that most patients really didn’t have anything bacterial or infectious, but that was how they were being treated. Doctors rarely call patients and say, “Hey your testing was negative and you don’t really need that vaginal gel or oral antibiotics after all.”  Rather, these doctors called them to report, “Labs and cultures are negative for infections so I’m not sure what that was all about, but let me know if it happens again.” Go figure!

Then it happens again and the patient is convinced it is her. Something is just wrong with her, and she embraces the self-doubt and insecurity that comes with it, self-remedying with all the stuff the market says she needs, but nothing is ideal and the vagina is blamed once again. We needed Lume!

If your symptoms of odor persist after using Lume for private parts, you should see your doctor. Lume is not designed to diagnose or treat, or serve as a replacement for medical attention. Women know their bodies and now have an everyday solution for an everyday problem that will no longer be a concern. How great is that?

Lume Deodorant is “accidentally” aluminum free. Dr. Klingman set out to solve a problem and aluminum played no focus or role in the solution. Instead, the focus was on feminine odor and to treat it safely. In solving the problem, with a natural focus, it just so happened that the ingredients did not contain aluminum. This is an added benefit because aluminum stains our shirts yellow and doesn’t control odor well. The products that contain aluminum are so heavily scented you cannot wash the waxy mess out of your clothing. We don’t like aluminum for those reasons.

Many people are now looking for aluminum-free deodorants because of concerns that aluminum causes cancer and Alzheimer’s disease. The claims for causing breast cancer are unfounded and Alzheimer’s association will require more studies. The paraben preservatives act as an estrogen and are probably going to prove to be more concerning than aluminum. Thankfully, Lume doesn’t use those either.

Yes! Confidence matters more in teen years than during any other time in our life. It is a tremendous product for their underarm odor, private parts odor caused by menstruation, exercise and polyester leggings and tights. We are aluminum free, paraben free, baking soda free, propylene glycol free and artificial fragrance oil free.

Lume is safe to use during pregnancy or while breastfeeding. The percentage of essential oils and natural botanicals in our scented formulas are between 1-1.5%. We also offer an unscented option. Rest assured we created this with you in mind!  

The propel stick dispenses Lume through 3 small holes at the top of the applicator, by turning the dial at the bottom of the stick. It can be used directly on underarms or you can use your finger to swipe the cream and apply anywhere on your body. 

The tube allows you to easily control the amount you dispense and fingertip application is necessary. The tube is the perfect travel companion and great for on-the-go! 

Acidification of the skin has been clinically proven to dramatically improve skin health and hydration. It also supports your healthy acid mantle and microbiome. We love our Acidified Body Wash, Deodorant Wipes and Deodorants because they effectively block the body odor reactions on your skin! Acidified skin is happy skin and happy skin looks, feels and smells better longer….and smells better naked.

Lume Deodorant works by completely halting the odor-causing reactions on external skin. Other products say they inhibit bacterial growth, and we do that too while maintaining the healthy physiological pH of our skin.

Lume blocks the ability for bacteria to consume fluids like sweat, semen, urine, and blood that lead to odor. We are unlike any other product on the market today.

Princeton Consumer Research put Lume to the test in one of the hottest cities in the country, St. Petersburg, FL, during the hottest time of the summer (August) with some real stinkers (like us). Barrie Drewitt, the worldwide “odor guru,” has been testing deodorants (and sniffing pits) for over 20 years, and works with all of the industry leaders. He is tough. He is trusted…and it seems Lume took him by surprise!

Real women, with real body odor, underwent a 10-day “wash out” where they refrained from using any deodorant or antiperspirant product on their underarms (can you even imagine?). This is an important step because most antiperspirants and deodorants contain waxes and oils that leave a residue behind that doesn’t wash off after just a few showers. We needed to make sure Lume wasn’t affected by any other previously-applied product.

They then “primed their pits” for 3 days and on the 4th day, after Lume application, were given a clean, white cotton t-shirt to wear for the next 24 hours. This is critical because body odor can really get stuck in your clothing when using waxy antiperspirants and deodorants.

Subjects were evaluated for body odor and graded at 24 and 72 hours, after proper Lume application, by expert B.O. detector, Barrie Drewitt and his team. These odor judges can detect even minute B.O. thresholds, well beyond the average human sense of smell, so these are some tough judges. Nothing escapes them and they grade completely blinded, not knowing which product is placed on which subject.

Lume Deodorant for Underarms & Private Parts dramatically reduced underarm odor at 24 hours and that control just kept going up to 72 hours.

No. Lume’s patented formula is water-based and does not leave stains or residue in your clothing. Aluminum and baking soda can cause the underarms of your shirts to discolor, and the waxes in those products don’t wash out well leading to lingering body odor trapped in clothing. Welcome to a better approach to body odor control.

Beware of B.O. that gets stuck in clothing! Those nasty, waxy, oil-based deodorants and antiperspirants that contain aluminum bind to the materials in your clothing. All it takes is a little bit of body heat and moisture to activate that lovely familiar smell of B.O. The B.O. gets into clothing two ways – it either bleeds into clothing after it forms on your underarms, or bacteria and sweat latch onto clothing separately and have a party in your hamper long after you have taken the clothing off. Lovely….huh?

Be careful not to blame Lume Deodorant for what other products leave behind. Lume Deodorant washes out of clothing and does not leave stains.

If the article of clothing is old, throw it away. There is no hope. Pre-treat your clothing, betrayed by past antiperspirants or deodorants. Use an enzyme detergent to pre-treat the armpits of your clothing, after you wear and before you hamper them. Keep it in a spray bottle by your hamper, in your kid’s gym bag or in your laundry room. Know that some people have had success using white vinegar before hampering (a few hours before laundering), but this doesn’t work for everyone or all the time.

If you use Lume every day, it should wash out like a charm.

Irritation found in deeper skin folds is called, intertrigo.  Learn more.

No. Unlike other products, Lume does not require a transition period to prevent irritation. We do not contain baking soda which can lead to chemical burns in your underarms. Other aluminum-free deodorants on the market, whether they contain baking soda or not, have a pH of 8-9, which is about the pH of soap. We offer a much different approach that doesn’t lead to the irritation often seen with high pH deodorants.

Yes! Lume is one amazing formula used many different ways. Elevate up a trace amount of Lume from the propel stick and swipe your underarms for 4-5 seconds until clear and then stop. For other parts of your body, elevate up a trace amount of Lume and swipe the top with your fingertip and apply just a few times a week after showering. For the tube, a small pea-sized amount will do the trick!

Most perspiration happens in the hair-bearing areas of your underarms. When you fold your arms down and consider where the hair bearing-areas touch, you need to apply beyond the hairy pit parts to get maximum odor prevention. Apply a trace amount of Lume to the center of your pit to cover the hair-bearing area and one inch or so beyond that. Use just enough cream that rubs in clear in 4-5 seconds and then stop.

If the odor is external, apply away. We have had both women and men share stories of using Lume Deodorant under their breasts, in tummy folds, their belly buttons, and feet. It is definitely not just for underarms and private parts.

Any current subscription must be canceled one (1) business day prior to the upcoming billing date shown on the "My Account" page. To cancel, you can log into your account or send us an email at [email protected] for assistance. Any subscription that is not canceled one (1) business day prior to the upcoming billing date will not be effective until the following billing period. You will be responsible for all charges incurred prior to the cancellation of your subscription.

Any changes to current subscriptions must be made at least one (1) business day prior to the upcoming billing date shown on the "My Account" page. To edit/change your subscription you can log into your account or send us an email at [email protected] for assistance. Any changes that are not made at least one (1) business day prior to the upcoming billing date will not be effective until the following billing period. You will be responsible for all charges incurred.

Our return policy on subscription orders is exactly the same as all other orders.  Read our Returns FAQ or for more detailed information about shipping and returns, read our full return policy here.

Thank you for choosing to save 10% Off for a Limited Time with Lume Subscriptions!  Prices and promotions are subject to change during the duration of your subscription.  Check your email for notifications about upcoming orders and the prices that apply to each order.

Lume Biofim Buster is not a detergent, it’s a concentrated 5 enzyme blend created to specifically target the BO permastink detergents leave behind in your clothes. Biofilm is an invisible, complex colony of bacteria, fungus and mold that eat your sweat, deodorant residue, fabric softeners, heavy detergent fragrances and excrete out an invisible concrete that’s tough for traditional detergents to wash out! Lume Biofilm Buster breaks up biofilm into smaller particles so your detergent can do a better job of washing it away in the washing machine.

Yes. Lume BIOfilm Buster is clinically proven to be skin safe. 

Do not use on silk or wool. The good news is that those natural fibers are less susceptible to biofilm and permastink. 

Yes, Lume BIOfilm Buster is made from sustainable ingredients and our formula is 100% biodegradable. 

No. Lume is free from formaldehyde donors and harsh preservatives. 

Lume BIOfilm Buster’s intended use is the removal of biofilm and permastink detergents leave behind in your clothes. When you notice your clothes are getting stinky before they should in the day, then that’s the time to treat them and remove the biofilm your traditional detergent is leaving behind. You are then good to go! Since certain types of clothing like technical fabrics, stretchy fabrics, bras and anything that contains manmade fibers is more prone to biofilm you may begin to notice that more frequent treatment is necessary than other articles of clothing to keep them lovable and smell better longer into our day. 

Lume BIOfilm buster came to be when we learned that BO doesn’t just happen on our skin. It happens in two places, on our skin and in our clothes. When it happens in our clothes, we blame our deodorant. Since Lume Deodorant is clinically proven to control 100% of BO for 8 hours, if you notice BO before then you either aren’t using Lume Deodorant or it’s your clothes. 

Invisible Bacteria, fungus and mold are growing in your clothes and eat your bodily fluids, fats, dead skin cells, detergent and deodorant residue and then excrete a concrete like substance that is made up of whatever you throw at it. Biofilm is made up of fats, proteins, sugars, DNA, starches, and carbs. Each one of those little building blocks combine to form a solid matrix detergents have a difficult time removing. Each one of the 5 enzymes we use has a very specific role of removing one of those many building blocks that might be buried under or encased in one another. Lume BIOfilm Buster breaks biofilm down bit by bit into smaller fragments so your detergent does a more effective job washing it away. It makes your detergent work even better so you can wear your clothes longer between washes, do less laundry and smell better longer in your clothes!

Lume BIOfilm Buster is clinically proven to enhance the performance of traditional detergents when used as a first step. We all have those articles of clothing we still love that we can no longer trust in public due to the unexpected sudden stink that blooms just as soon as we warm up our clothes with a little body heat and sweat. When that sudden stink creeps up, give Lume BIOfilm Buster a try before tossing your stinkiest clothes to the side.

All of the ingredients in Lume BIOfilm Buster are EPA certified as a safer choice. 

At least 30 minutes, but 60 minutes is better for the toughest odors

While the wipes do contain the same active odor-fighting ingredients as our deodorant, it is not the same formula and is intended to prolong your odor-free interval between deodorant applications or to freshen up on the go. 

The wipes have not been clinically tested, but many find it provides all-day protection. 

We recommend using the wipes only to freshen up, remove breakthrough odor, and debris in between regular deodorant applications. 

Our Clean Cotton scent is derived from Nature. We use skin-safe botanicals at a very low percentage. We entrust Orchidia with all of our aromatic sourcing promises. All of our ingredients are phthalate-free.

Yes! Lume wipes are Vegan & Cruelty-free. They are also Hypoallergenic and safe for all external use. 

Yes, Lume Wipes are flushable, biodegradable, and septic safe! However, we recommend disposing of them in the garbage or- better yet- the compost!